Call Newo’s Voice AI live at stand CC-H10, ExCeL London, 18 and 19 November, and hear Ryan McManus on what comes after the IVR on 18 November

Almost every contact centre has an IVR, and very few customers enjoy using one. We’d rather people walk up, make a call, and decide for themselves whether this is different.”

— Ryan McManus, VP of Marketing, Newo

LONDON, UNITED KINGDOM, November 10, 2026 /EINPresswire.com/ — Contact centre leaders at Call & Contact Centre Expo 2026 will be able to test Voice AI the simplest way: by picking up a handset and calling it. Newo, the ready-to-deploy Voice AI built for human-quality conversations and real business outcomes, will run live demo calls at stand CC-H10 at ExCeL London on 18 and 19 November.

“Almost every contact centre has an IVR, and very few customers enjoy using one,” said Ryan McManus, VP of Marketing at Newo. “Thirty years of menu trees have trained customers to press zero as fast as they can. We’d rather people walk up, make a call, and decide for themselves whether this is different.”

At four interactive demo kiosks covering retail and e-commerce, financial services and insurance, healthcare, and telecommunications, visitors can hear how Newo’s Voice AI handles real customer conversations: answering questions, working through industry-specific requests, and coping with interruptions and different accents.

Newo’s AI IVR agents resolve routine requests on the first call and complete the next step in the systems contact centres already use. More complex matters go to the right human representative with the full conversation context, so skilled agents spend their time on the calls that need them. Newo is designed for organisations whose operations depend on high volumes of customer calls, from appointment-driven practices to multi-site service brands.

What comes after the IVR?

Ryan McManus will also take the stage on Wednesday 18 November, 11:00 to 11:30, in the Connected Contact Centre Theatre. His session, “After IVR: How AI Changes What Happens When Customers Call,” draws on real-world deployments, including lessons learned, to explore which customer interactions AI can handle today, which still need human expertise, and how to design the handover between AI and human teams.

Partner opportunities

Newo will meet agencies, business process outsourcing (BPO) providers and resellers at the Expo to discuss its white-label partner programme, which lets partners offer Newo’s AI IVR and Voice AI capabilities to their own clients under their own brand, without building the underlying technology themselves.

Experience Newo live

Attendees can visit Newo at stand CC-H10 on 18 and 19 November, or book a one-to-one demonstration in advance at https://emea.newo.ai/cx-expo-london?utm_source=einpresswire&utm_medium=press_release&utm_campaign=ccexpo_london_2026#book.

About Newo

Newo is the ready-to-deploy Voice AI built for human-quality conversations and real business outcomes. Newo handles customer conversations and completes the work that follows in the tools businesses already use, from routing calls and updating records to booking appointments, and hands complex cases to people with full context. More than 1,000 customers use Newo, with more than 15,000 AI agents deployed, directly and through a white-label partner programme. Newo is ISO/IEC 27001:2022 certified and headquartered in the San Francisco Bay Area, California. Learn more at https://newo.ai.

Notes to editors

– Event: Call & Contact Centre Expo 2026
– Dates: 18 and 19 November 2026
– Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL
– Newo stand: CC-H10
– Speaking session: “After IVR: How AI Changes What Happens When Customers Call,” Ryan McManus, VP of Marketing, Newo. Wednesday 18 November 2026, 11:00 to 11:30, Connected Contact Centre Theatre
– Interviews with Ryan McManus are available on both exhibition days. Press images and stand visuals are available on request.
– Book a meeting: https://emea.newo.ai/cx-expo-london?utm_source=einpresswire&utm_medium=press_release&utm_campaign=ccexpo_london_2026#book

Anastasia Sharapova
Newo
anastasia.sharapova@newo.ai
Visit us on social media:
LinkedIn
YouTube

Legal Disclaimer:

EIN Presswire provides this news content “as is” without warranty of any kind. We do not accept any responsibility or liability
for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this
article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Media gallery

About The Author
Written By: EIN Presswire